Captioning Hints

Send Line 21 a written schedule

To meet the ever-changing deadlines that are a part of the film and television industry, and to allow us to provide the accommodating service for which we’re famous, we must prepare detailed timelines. Receiving your schedule as it changes helps us to do this.
Weekly updates to weekly series’ schedules is optimal.

Schedules can go by email to line21@line21cc.com or by fax to 604.662.4606.

Keep Line 21 informed of schedule changes

Let us know if you’re running early.
Let us know if you’re way behind.
Let us know if the AD elopes to Vegas and delays shooting by three days.

We can’t say it enough times or enough ways: please keep us abreast of all changes to your schedule. Send your schedule by email to line21@line21cc.com or by fax to 604.662.4606.

Shooting scripts

Please send the most up-to-date script version you have.

Final version of dubs

If your media changes after you send us the dub, the captioning won’t match the final product. Types of changes to keep in mind include: lyric changes, profanity, ADR, changes to narration, recutting segments, or changing blacks.

Let Line 21 know about supers

If we know where your supers are going to be, we’ll ensure the captions don’t interfere with them. Also, if you remove or add supers, please let us know. This will ensure our captions don’t interfere with your supers.

Talk to your post house

Your post house can only encode your new captioned master if they have both a master from you and the captioning information from us at the same time. We encourage you to call the post house in advance to let them know your program is coming.

Returning media

Please notify us in advance if you’d like your materials (DVDs, dubs or scripts) returned, otherwise, we’ll professionally and confidentially destroy them and they’ll be gone forever.

Payment

We accept cash, cheques, VISA, MasterCard, cashier’s cheques, and money orders. For clients with an account, we work on a 30-day billing period and do reserve the right to impose a 2% per month interest charge on all overdue accounts.

For clients without an account, we work on a COD basis.